London Heathrow Airport LHR / EGLL

Full passenger, ramp and baggage handling at LHR. New 5-year Lufthansa Group contract from Apr 2025 covering Lufthansa, SWISS, Austrian and Brussels Airlines (40+ daily flights, incl. aircraft cleaning and lounge hospitality) running to 2030. · H24

Above- and below-wing ground services (passenger, ramp, airside trucking) at LHR. Holds renewed Lufthansa Group passenger/ramp handling contract (five airlines incl. Lufthansa, SWISS, Austrian, Brussels, Eurowings). · H24

Passenger, ramp and transport handling in Terminals 2, 3 & 4; ~17,500 turnarounds/yr, aircraft up to A380. · H24

Self-handles its own LHR passenger/ramp operation. · H24

Full ground handling for GA/VIP aircraft from helicopters to B747, with VIP lounges. Slot-restricted at LHR.

Into-plane fuelling at LHR under its Shell Aviation contract; uses i6 digital fuelling technology at Heathrow. (Note: the BP/Q8/TotalEnergies/Valero hydrant into-plane operation is run by AFS, separate from Menzies.)

Into-plane fuelling agent at LHR via hydrant dispensers; consortium of Air BP/bp, Q8, TotalEnergies and Valero serving multiple airlines. Fuel: Jet A-1. · H24

Operates, leases and maintains LHR's two fuel tank farms and three airport-wide fuel hydrant systems (~650 refuelling points) feeding the into-plane operation. JV of BP, British Airways, Exxon, Q8 Aviation, Shell, Total, Valero and Vitol. · H24

Into-plane jet fuelling for FBO customers.

On-stand aircraft de-icing as DSP for its handled carriers under the HADIP framework; remote pads (JEDI/VADER) are BA-operated. Oct-Apr.

On-stand de-icing as DSP for handled carriers is plausible under HADIP but not independently confirmed for Menzies at LHR; the Heathrow network page does not list de-icing. Treat as unconfirmed.

Sole DSP operator of LHR remote de-icing pads JEDI (west) and VADER (east); the only airline at LHR with its own dedicated de-icing facilities (HADIP 2025-26). Oct-Apr.

ULD maintenance/repair of containers, pallets and associated equipment, plus cabin integration services at LHR.

BA Engineering Customer Engineering Group (Terminal 3) provides third-party line maintenance and AOG/casualty support; Part 21/145/M approved, supported by extensive hangar/workshop facilities. · H24

Engineering main base at Hatton Cross (Technical Block C), with hangars at LHR (TBJ/TBK/TBA, the 'Cathedral', TBE). Note: heavy/widebody base maintenance is increasingly handled at BA's Cardiff (BAMC) facility.

Engine shop — in-house, British Airways; engine workshops located in the TBC (Technical Block C) building at Heathrow; BA holds EASA Part-145 approval for its engineering organisation, exact class-B/engine-type rating unconfirmed.

APU shop — in-house, British Airways; APU overhaul at Heathrow covering GTCP131-9A (A320 family), GTCP85 (MD-80) and GTCP36-300 (A320 family); EASA Part-145 approved organisation, specific class rating unconfirmed.

Hydraulics / pneumatics shop — in-house, British Airways; repair and overhaul of pneumatic, hydraulic and power-generating components, formerly run as BACE at Hayes and relocated into the TBC building at Heathrow; EASA Part-145 approved, class rating (likely C12-type) unconfirmed.

Wheels & brakes shop — in-house, British Airways; wheel and brake overhaul, formerly run as BACE at Hayes and relocated into the TBC building at Heathrow; EASA Part-145 approved, exact class rating unconfirmed.

Composite / structures / sheet-metal shop — in-house, British Airways; large composite and sheet-metal repair facility with its own paint shop on the ground floor of the TBC building at Heathrow; EASA Part-145 approved, class rating unconfirmed.

Emergency-equipment shop — in-house, British Airways; servicing/overhaul of emergency equipment (escape slides, life vests and related safety gear) as part of the Heathrow engineering base; EASA Part-145 approved, class rating unconfirmed.

Interiors / cabin shop — in-house, British Airways; cabin interior component repair and overhaul at the Heathrow engineering base; EASA Part-145 approved, class rating unconfirmed.

Largest in-flight caterer in the UK; advanced flagship LHR flight kitchen (Western/Halal/Japanese/Chinese) plus logistics centre and chefs' academy, serving 30+ international airlines.

End-to-end in-flight catering ex-LHR; caters Virgin Atlantic long-haul (contract extended from Jan 2026 for a further five years).

In-flight caterer for British Airways long-haul out of LHR since 2019/2020; operates a major catering facility at Heathrow handling thousands of meals daily for BA.

Aircraft cabin cleaning included within full ground-handling scope (e.g. Lufthansa Group contract).

ULD/ramp transport capability for airside cargo movement at LHR.

Operates cargo warehouses at LHR including handling for Lufthansa Group cargo brands; temperature-controlled/pharma and perishable capability.

Cargo handling and warehousing at LHR; carriers include Qatar Airways Cargo, Thai, MEA, SAS Cargo and Royal Air Maroc.

Major off-airport cargo operation at LHR (dnata City East plus multiple facilities, 750+ staff, 30+ airlines incl. Virgin Atlantic Cargo and Delta Cargo).

Major cargo handler at LHR; currently 350,000+ tonnes/yr for 12 airlines incl. Air India and Riyadh Air. Won a 20-year lease (Dec 2025) for a new ~11,000 sqm on-airport warehouse on Southampton Road, fully operational 2027 (160,000 t/yr capacity).

British Airways/IAG cargo handling at LHR (London hub). Opened a new semi-automated handling facility 'New Premia' (>10,000 sqm) with a Constant Climate Quality Centre for pharma, plus a new Operations Control Centre. (Prior 'Building 1236 / Sealand Road' detail not corroborated and removed.)

Cargo transit shed operator at LHR (X2 facility, Hatton Cross), DfT-regulated agent with in-house HM Customs clearance; operates the only airside border inspection post in the UK. · 0830-2300 (BIP)

Cargo security/screening capability (x-ray, hand search and explosives detection) at its LHR cargo facility.

FBO for business/general aviation near Terminal 4 (consolidated former Harrods Aviation LHR FBO); on-site customs/immigration, crew and passenger lounges. PPR/slot-restricted at LHR.