Nursultan Nazarbayev International Airport NQZ / UACC

Airport operator self-provides ground handling. The airport's own official site states verbatim: 'JSC "Nursultan Nazarbayev International Airport" offers airfield and ground handling services' (Airport Services page), and confirms passenger service, CIP/VIP, baggage/cargo/mail handling and ramp services are offered directly. Correction: the draft's claim of '25-year trust management by Terminals Astana Airport Limited... since Nov 2023' has the wrong date and overstates the transfer - UAE-based Terminals Holding actually signed a 25-year, $1.1bn investment agreement with Kazakhstan's Ministry of Transport in May 2025 (not Nov 2023) to build a third terminal, second runway and cargo terminal; as of Aug 2026 the airport's own corporate-governance page still shows a Kazakh-led Management Board (Chairman Beken Seidakhmetov) under normal JSC self-governance, with no evidence of an operational handover to Terminals Holding.

Self-handled, Air Astana - the airline's Ground Services Department self-handles its own flights at its Astana hub; not confirmed whether it also handles other carriers here. Additional context: in June 2025 Air Astana registered a new formal ground-handling subsidiary, Air Astana Terminal Services LLP, but the company's own announcement states operations will be deployed first at the Group's principal hub in Almaty, with expansion to other cities to follow - so NQZ self-handling currently rests on the existing in-house department, not yet on the new ATS entity.

Joint venture between Swissport International and JSC Astana International Airport (via Airport Management Group) launched passenger-handling operations at Astana on 1 Oct 2015, confirmed by contemporaneous trade press (Air Cargo Week, STAT Trade Times) reporting the 14 Sept 2015 signing ceremony. No evidence of the venture having exited or ended was found, but current operating status was not independently reconfirmed beyond the original 2015 launch reporting.

National aviation-fuel operator (subsidiary of JSC NC KazMunayGas, active in the market since mid-2014); confirmed via the company's own announcement titled 'KazMunayGas-Aero Launches Into-Plane Refueling Services at Astana International Airport', and independently confirmed as one of 10 authorized into-plane fuel suppliers on Astana Airport's own official Facilities page. Provides Jet A-1 refueling for all aircraft types, including international flights. · 24/7

Confirmed directly on the airport's own Facilities page, which lists de-icing vehicles and snow-removal vehicles among the ground-handling equipment JSC "Nursultan Nazarbayev International Airport" owns and operates; Astana's continental winters (routinely below -20C) make this a genuine seasonal requirement, not boilerplate.

Self-handled, Air Astana - the airline states it is licensed to operate its own de-icing equipment at selected Kazakhstan airports, including Astana, per company statements; not independently corroborated beyond that, and note the airport operator (JSC) also owns its own de-icing fleet.

Transit/daily checks and AOG line support for Air Astana's own A320-family fleet and third-party carriers at its Astana Technical Centre, the airline's primary MRO base.

5,500 sqm single-span hangar built 2018-19 (~$19m, Flight Global/Aviation Business News); EASA Part-145 certified in 2019 (first Kazakh carrier with EASA heavy-maintenance approval) and approved by the Aviation Administration of Kazakhstan for A320-family heavy checks. Corrected timeline: the first in-house C-check was performed in Nov 2021 (not 2018); the facility now runs concurrent C-check lines (e.g. simultaneous 6-year/12-year checks confirmed Oct 2025) and completed its 50th C-check in Feb 2026. Two further hangars are confirmed planned by 2027 (Aviation Business ME, Dec 2025). Third-party customer count ('20+ airlines') could not be independently verified and is dropped pending confirmation.

Confirmed as the airport's designated caterer on Astana International Airport's own official Catering page, which states: 'At Astana Airport catering service is provided by "Qazaqstan Catering Solution" LLP', operating to World Food Safety Guidelines for Airline Catering. On-site at Kabanbay Batyr Ave. 119; ~10,000 meal portions/day for ~50 flights/day, serving 10+ airlines; ISO 22000 HACCP certified.

Lavatory service vehicles are listed among the airport's own ground-handling equipment on its official Facilities page, confirming self-provided aircraft cleaning/toilet servicing.

Fully confirmed word-for-word against Air Astana's own official Cargo Services page: 'Astana City Cargo Sales Office, 119 Kabanbay batyr avenue, Cargo terminal of temporary storage warehouse, 2nd floor', Mob. ••• / WhatsApp same / Tel. ••• / •••, 'Working hours: Daily from 8:00 to 20:00, seven days a week'. Note this is Air Astana's own freight booking/AWB desk, not the terminal's general handling operator - see Astana Logistics Service Ltd below for that role. · 08:00-20:00 daily

Added - missing from the draft. Astana International Airport's own official Cargo Terminal page states: 'Since August 2022, the operational and terminal management of the cargo terminal has been carried out by the Private Company Astana Logistics Service Ltd', naming it 'the cargo terminal operator at JSC Nursultan Nazarbayev International Airport.' Operates the 24/7 cargo terminal (2,200 sqm building + 1,100 sqm modular warehouse, incl. dangerous-goods and cold storage). Cargo status/tracking line: •••, •••. Director Baktiyar Mussin: •••, •••. · 24/7

Upgraded from 'unconfirmed': the airport's own Management page names Marat Tuleshov as 'Deputy Chairman of the Board for Aviation Security', confirming a board-level, in-house Aviation Security division at the JSC, consistent with the JSC-airport-operator security model at other Kazakhstan state airports (e.g. Atyrau's SAB). No separate named third-party security contractor was found, so screening appears self-provided by the airport operator.

Confirmed present at the airport: the airport's own Car Rentals page names AVIS (open in Kazakhstan since 19 May 2014, 1,900+ vehicle fleet) as an on-site provider at Kabanbay Batyr Ave., 119; the specific 'Terminal 1' desk location and phone number were not independently reconfirmed on that page. Note: the airport's own page also lists a second on-site option, 'Cash-AutoRent', at Terminal T-1, 1st floor, not in the draft.

FBO operating the Business Aviation Terminal at NQZ: airport handling/supervision, fueling arrangements, overflight/landing permit and slot coordination, crew and passenger handling, ramp services, CIQ assistance, an on-site catering complex, hotel booking and crew transfers. Contact info (email, phone) verified word-for-word against the company's own site (astana.aero). Minor date note: the operator's own site says the terminal 'was built in 2016', while the airport's official site says it was put into operation in 2015 and leased to Astana Aviation Services on 15 Oct 2018 - both primary sources confirm the facility and this operator regardless of the exact year. · 24/7

Upgraded from 'unconfirmed': Astana International Airport's own official Facilities page lists 'Tarlan Aero LLP (•••)' by name among 10 companies authorized to provide into-plane jet-fuel supply at this airport - a direct primary-source confirmation of genuine Astana presence, contradicting the draft's claim that Tarlan appears only at Almaty in registry data. Almaty-headquartered provider (also reachable via WhatsApp •••); own site lists Astana first among the 8-9 Kazakhstan airports it serves (ground handling, fueling via vetted partners, crew hotel/transfer/catering arrangement). Contact details verified word-for-word against the company's own site (en.tarlan.aero). · 24/7

Almaty-based VIP ground-handling and catering-coordination company (ATA Concept Group). Confirmed verbatim on the company's own site: services span 'particularly in Almaty and Astana' - but the company's listed address, phone numbers and email are all Almaty-only, and no Astana-specific contact point or registry listing was found, so a standing Astana operation remains unconfirmed.

Upgraded from 'unconfirmed': independently corroborated across many booking sites (Booking.com - 540 reviews, Tripadvisor, Trip.com, Ostrovok, 2GIS) as a real, currently operating 3-star, ~12-room hotel physically inside the NQZ terminal building at Kabanbay Batyr Ave. 119 ('in the building of JSC Astana International Airport'). No airline crew-accommodation contract was independently confirmed, but the hotel's genuine on-airport operation is now well evidenced (phone added above from Tripadvisor listing).